Customer Reviews

As the Nation’s largest independently owned manufactured home retailer we have delivered homes to over 12,000 happy homeowners! Over the years, hundreds of satisfied customers have graciously sent us written testimonials and photos describing their positive experience. Here are just a few.

Michelle Miller

19:28 01 Nov 24

Wow! Just wow! I found Jeff Vaughan through a friend and it was the best connection I have ever had. I had inherited my old mobile home (dated 1968) in 2023 and it was destroyed in a storm just months later. Between the legal parts of the inheritance and needing to find lending this was a journey. I was in over my head and completely overwhelmed. Jeff was there for me. Every. Single. Step. Of. The. Way!!He was patient, kind, and knowledgeable. What I wanted was not in my budget, but he made me see what could be done within my budget. He is a miracle worker.The one thing I appreciated the most is he never ever made me feel dumb with my questions. He listened and he reassured me through the entire process. I know a lot about a lot but zero about new home building. He held my hand and walked me through it. He is an asset and a blessing. I am so glad I worked with him and equally as glad he didn’t give up on me or my situation. He could have said “sorry, can’t help” or “sorry, can’t be done,” but instead he said, “We will figure this out!” And we did. Thank you.Thank you from the bottom of my heart.

Susan Stover

15:15 11 Sep 24

great staff

alberto Portela

14:14 16 Oct 23

the best custume r service i highly recommendJeff Vaughan thanks

Yolanda Ezeugwu

15:30 11 Sep 23

We purchased a mfd home from factory select homes Mesa Az in January 2022. Jeff Vaughan was our agent. He was professional and knowledgeable. We first made contact with him in spring 2021 and let him know what we were interested in and the terms of purchase. When the home became available, he contacted us and we purchased the home. After sales service has been exceptional with Jeff. We are extremely pleased. Factory select is blessed to have Jeff.

Canvice Gonzales

15:44 26 Aug 23

Beautiful homes.

Amber Baker

21:27 15 Dec 22

Johnny sat down with us & went over the types of homes they had, although we did not go end up going with Factory Select Homes; we ended up purchase an already built home.But if I had to do it all over again which I am still eye balling the market. I defiantly would go with this company because they will sit you down & go over the types of homes they have & in your budget.Not something we experienced with the other dealers selling these types of homes.

Garyr Shore

19:41 08 Mar 22

I found Jeff to be very easy to work with. He was very knowidgable, easy to talk too, empathetic and accomidating. I did recommend him to a friend without hesitation.

Bucky N

19:18 08 Mar 22

Jeff Vaughan did an awesome job keeping us updated on available homes and was very helpful in working with us to find exactly what we wanted.

Jeanne Begovac

21:00 28 Feb 22

Great customer service, always answers the phone right away! Johnny is great to work with, professional and knowledgeable. Would highly recommend!

Joseph Sieczkowski

23:58 26 Feb 22

Mark was very knowledgeable and honest. He allowed flexibility when making our choices but also was readily sincere when we need his advice and expertise, he gave it freely. He was great to work with.He has a very good nature, is friendly on

heidi ouellette

21:41 26 Feb 22

Mark Luciano was excellent explaining all my options and upgrades I could do. Very happy with our new home.

Crystal Fletcher

18:59 26 Feb 22

We are very happy with the service and support we received fron Mark Luciani and Factory Select! Mark helped us find the right home and has been communicating through the process. We will buy again!

kathy mikesell

20:15 23 Feb 22

I was extremely pleased with my home purchase experience with Jeff Vaughn of Factory Select Homes of Mesa. He kept me up on all of the steps involved in the purchase. He was very cordial and comfortable to work with. He was very available to answer all of my questions.

Jo “Vacation Queen” P

16:28 20 Feb 22

Jeff Vaughn is the best. Extremely helpful when choosing optionsHighly recommend himWe shopped numerous dealerships and chose Jeff out of all of them. He also had the best prices

Mary Cyr-Tuttle

19:38 19 Feb 22

Jeff Vaughan is attentive, helpful and a great communicator. We purchased our home during the Covid pandemic so there have been many roadblocks/challenges in the process. He acknowledged our concerns as they presented themselves promptly and did everything he could to calm our fears and correct problems along the way. We are still in the manufacturing stage of the process (our completion date is this August), but we’ve relied on Jeff and his expertise every step of the way.

Peter Chen

19:03 19 Feb 22

Jeff Vaughan has gone over and above in helping our non-profit in the process of buying and adding an ADU to our property in Gilroy. First, he was integral in finding a great deal for us within our budget, and quickly and efficiently providing information and replying to our emails/phone calls. He was very courteous and prompt in providing details that we needed when working to apply with the county with our site planner. When we recently ran into a hiccup, he went out of his way to help us come up with a solution which was outside his purview of responsibility. We greatly appreciate his service and help and would definitely recommend him as the guy for those interested in purchasing a manufactured home. He is knowledgeable, efficient, professional, and really has a heart to help.

Dana Rodney

18:28 19 Feb 22

John McGinley of Factory Select Homes has been very informative, transparent, timely and efficient in his transactions with my purchase.

Sharon Smith

17:50 19 Feb 22

We purchased a home with the excellent help of Jeff Vaughn. Jeff made the process smooth and easy.

Bob Mitchell

23:29 18 Feb 22

Jeff Vaughn was extremely knowledgeable and helped us with the entire selection process. He made buying our home a very easy and pleasant experience

Norma Rose

04:05 17 Feb 22

Mark Luciani was very friendly and helpful. He always returned calls promptly.

Angie Perez

01:50 17 Feb 22

Mark Luciani helped us out and was so attentative to our needs. I would recommend him to anyone who likes honesty.

Angelique Williams

02:24 16 Feb 22

Jeff Vaughan was great! Thank you for helping me with my home purchase!

Jenel Resh

02:03 16 Feb 22

John McGinley did such a great job explaining everything to us. He has been very detailed throughout the transaction. He answers all of our questions...and there have been a lot. We are excited for our purchase!

Double Bstudio

22:02 15 Feb 22

Great experience and service! Highly recommend

Rebecca Davidson Borsnik

21:19 15 Feb 22

Searching for something

Barb Decaro

22:07 14 Feb 22

Mark Luciano was great with my home purchase. He explained everything about what to expect & all the different choices I had for carpet, color interior & exterior etc. Anytime I had a question he was available. He made my purchase easy for me. What a professional & caring person!

Aimee Nicole

00:55 14 Feb 22

Mark Luciani @Factory Select homesMark was excellent and that's an understatement. I have a disabled father that I am a caregiver for. Me and my husband have been looking for a forever home that would suit my father's needs and suit our property- secondary home requirements. I walked in to Factory Select, told Mark exactly what I needed and what I was on the hunt for. He showed me a beautiful little home that fit everything we needed. He has honestly been the most helpful salesperson I have ever come across and I've spoken with a TON of salepeople over the last 3 years. He helped me every step of the way, from showing the home, to going I've paperwork, to filling out the paperwork to providing options and overall exceptional customer service. He seems to really love his job and I will forever be grateful for how much he helped our family. I will always suggest Factory Select homes to anyone that is seeking a forever home. Thank you Mark, you made a huge impact on our life.

Reyna Pass

22:39 13 Feb 22

John McGinley was fabulous to work with. He has Excellent Customer Services. He goes out of his way to make sure your taking care of with your purchase.Great Job ! Johnny hands down :)))))

AccuClean7

15:36 13 Feb 22

Jeff was the best. Awesome customer service. Always answered phones and got right back to me. Very helpful through the whole process. Thank you so much

Mary Ann Landgraf

04:08 13 Feb 22

Jeff is great to work with. He heled us make decisons and never rushed us. Jeff brings many great qualties including honesty - he is asset to your company.

Tom Baker

23:41 12 Feb 22

Factory Select's salesman, Jeff (Vaughn) was great to work with during the preliminary decision-making process, and in ordering our new manufactured home. Extremely helpful and trustworthy, and very good at explaining things.

Erica Emery

20:26 12 Feb 22

John Mcginley was a pleasure to meet and work with when purchasing our new home.. thank you John for everything

Ronald Gilbert

19:49 12 Feb 22

Mark Luciani was most helpful in providing needed information to make an intelligent purchase decision and saving us money in the process. Mark answered all of our questions and brought forward ideas (mainly in area of options) to insure we didn't overlook an option that would have been difficult to add after construction.Overall, would rate Mark and the process very high.

Maurice Hoffman

18:27 12 Feb 22

Mark is good helpful salesman ! Very good to work with he is not high pressure sales man a pleasure to be with! I got know him pretty good enjoy him a lot!

C Askan-Martin

18:24 12 Feb 22

I have been working with Jeff Vaughan for a few months regarding the purchase of a new home. Unfortunately things did not work out as planned. Jeff, however, was a wonderful person to work with. He is outstanding and very good at his job. I will certainly keep on my my contact list to call again in the future. 👍

Tony Comito

20:02 11 Feb 22

Jeff Vaughan was very helpful and willing to answer all my questions and put up with me every time I come in. And he is always cheerful.

Donna Mullner

17:24 11 Feb 22

I could not be happier with my rep Jeff Vaughan. With all the stuff going on,delays, virus, and so on. He made it all tolerable. He was like having a friend at Covet. Very pleased with his services.Donna Mullner

Marsha McDonald

11:42 11 Feb 22

What a great experience! I wish we stopped at Factory Select first in the search for our home. Jeff Vaughan and the team made it so easy and painless. The on the lot inventory offers a bigger variety choose from than other dealers as well as life size samples of the many interior decorating options. Truly a one stop shop. Definitely recommend!

Stacy Ann Westfahl

07:00 11 Feb 22

I bought a new home from these guys and Jeff Vaughan was my saleman and he was AWESOME to work with. ALWAYS got back with me quickly, and because i lived in Utah the set up and delievery of the home needed extra attention and he helped me every step of the way. Jeff has also stayed in contact with me now over a year after I purchased my 1st home from him always keeping me in mind whenever he has a home I may be interested in for a 2nd purchase. The customer service here is EXCELLENT !!!

ken Ac

04:56 11 Feb 22

best experience

cora maron

01:34 11 Feb 22

Jeff was very patient with me..I’m a senior, wanting to be debt free..Came in to see if I could buy a home..Had bought my land..And he found me a two bedroom, one bath home.. All said and done, it was a good fit for me..Everything is paid for, can’t wait for it to be ready..Thank You…

Patty Kenny

16:45 27 Sep 21

Dudly Mohr

00:28 09 Sep 21

Great folks, and always seem ready to help, even as we keep changing our minds lol

Lynell Weller

21:51 30 Mar 21

Very nice place and they have some really beautiful models.

Kathy Kellogg

00:44 20 Feb 21

Lots of plans to look atSales person was very helpful and took alot of time to show us the models on the lot. We will be back when ready.

Janet Swol

22:28 03 Nov 20

Kameron S. Izadjou

18:19 28 Oct 20

Jonathan Schwartz

20:32 30 Sep 20

Jeff Vaughan has been my point of contact for my purchase of a new mobile home. He has been so helpful to me in understanding the process and getting me the answers I needed to make an informed decision on my purchase. I would hands down recommend Jeff if you are looking into buying a mobile home. He is the main reason we choose to purchase our Cavco Home and if I ever need another one, I'll call Jeff first.

Janice Tutaj

18:05 30 Sep 20

As a family we were unexpectedly hit with the need to purchase a new mobile home. Our search began with several local dealers in June/July and then in August we found Factory Select Homes and Jeff Vaughan. This has been a great experience (even though our circumstances were not ideal) and Jeff has been an amazing sales rep/consultant as well as a terrific guide through this transaction. Hats off to you!!

Mario Abruzzini

06:32 30 Sep 20

Jeff did a great job I can’t thank of enough

Richard Cook

03:12 30 Sep 20

Jeff was a pleasure to work with. I would recommend Jeff to anyone wanting a new home.

Debra Berry

05:56 29 Sep 20

We initiated purchase of a Factory Select Home in Dec 2017. Due to health issues for us both we were not able to complete the order until 2/2020. I can not say enough good about our salesman Jeff Vaughn and the coordinator Justyn Hebrock. Both arranged a factory tour so we could see production and materials build. Jeff and Justyn helped us fine tune our order, procure financing on our lot, get materials samples to satisfy our HOA and select a finisher once our home is delivered. Emails and phone calls were always returned and Jeff and Justyn have been very professional, personable and patient with us. Their expertise has been so valuable. We are now heading toward production and looking forward to the finish. Though home building at best is overwhelming, they have worked tirelessly to make the process as painless as possible. We are a work in progress but appreciate all that Jeff Vaughn and Justyn Hebrock do to make things happen.Now it's 8/2020 and we are still trying to get our home. Due to reevaluation of flood plain and changing regulations w FEMA. and our original engineer backing out at the last minute we have been unable to get the project moving completed. We are determined. The staff at Factory Select has continued supporting us. Jeff Vaughn, Justyn Hebrock. and now Kimberly Rose and Katy have continued the fine tradition of outstanding service, working on our behalf by sending next step info and contact information and promptly responding to inquiries and concerns! I don't know where we would be without them. Factory Select should be very proud of these fine employees. We certainly areI can't say enough good about this company and its dedicated employees..COVID and rising construction costs have thrown a wrench into the works but Jeff Vaughan and manager Matt McCord continue to work with us thru all the bumps in the road. Hopefully we will soon be in production and ready to build our custom Westwood. Jeff has worked with us so long and hard and had such patience with issues yet he never gives up. That is dedication and an amazing work ethic!Can't say enough good about the Factory Select crew. Can't wait to be "HOME:

Miss Tanya

00:21 17 Sep 20

The staff were friendly and took the time to assist me with giving me a tour and answering my questions. I would recommend if anyone is interested in purchasing a home.

Jose Smith

23:54 02 Sep 20

I have just purchased a home from Mark Luciani. He was extremely helpful throughout the entire process and I would not hesitate to recommend him to future buyers.

Cathy MacDougall

01:35 29 Aug 20

Jeff Vaughan is amazing! Jeff has done an excellent job coordinating the purchase of my new home! Jeff’s expertise, professionalism & service is top notch! I feel lucky it was Jeff who answered the phone when I first called!

jasmin arizpe

00:24 29 Aug 20

Mark Luciani has done an awesome job on making the process of buying a home super easy. He was there to answer all of our questions and concerns in a friendly manner. Made the drive from California well worth it. The one thing Mark won't do, " Lie to you". Thank you for the patience and time in making our dream come true 🏠😊👍Eliseo Ramirez

Julie Clark

08:00 28 Aug 20

Excellent customer service. Jeff Vaughn went beyond the call of duty to get me a home within my budget and timeframe. The entire process was easy and quick.

Jennica Lopez

20:58 27 Aug 20

Matt McCord and Gary were both very helpful and got us the price we wanted on our new home. Thank you!

David Nye

03:06 27 Aug 20

Had a bit of a rocky start to the process but Matt Mccord and Justyn Hebrock have jumped in to get us back on track. Hoping the rest of our experience will move as smoothly.

Laura Barker

02:37 27 Aug 20

Thank you all for a great experience, Matt McCord and staff. Looking forward to see and live in my new home.

Alejandro Poroto

23:26 26 Aug 20

The rep (Mark Luciani) has been great. He's helped make important decisions about what options to include and has arranged for special accommodations such as schematics being delivered earlier than normal and a custom floor plan. The outcome will no doubt be much better because of his valuable advice. And buying directly from the manufacturer means significant savings.

Tim Peterson

03:52 26 Aug 20

Salesman Jeff Vaughan was patient and very imformative. Let me know what questions to consider before starting construction and install of a new home. Its a process, but it was nice to get honest answers for where to start and how to finish my project -very satisfied.

Michele Rene'

20:59 23 Aug 20

My sales rep Jeff Vaughan was very helpful, insightful and knowledgeable in helping me through all the steps in selecting and purchasing my home.Not only did he help but he also gave great recommendations that suited me for this specific home.I am truly grateful.

Jo S.

23:03 22 Aug 20

Currently going through the process of buying a home from Factory Select. Mark Luciani is helping us and so far things are going well. He helped us save some money and his upgrades recommendations all make perfect sense. Will continue to update throughout the different stages until our home is ready!!

Craig Myers

20:22 22 Aug 20

I drove from southern california to buy my manufactured home from factory select homes because of their great reviews, great customer service and great prices. Specifically Mark Luciani has been most helpful and informative. He has answered all my questions and has taken time on the phone until I felt comfortable with my questions being answered.

Don Thompson

05:06 22 Aug 20

The entire experience of learning about, designing and ordering a mobile home with Jeff Vaughan has exceeded our expectations. He and and Factory Select Homes have earned our thanks and appreciation.

Henry Cook

22:18 21 Aug 20

Jeff Vaughn has done an outstanding job from day one! We have been working closely with Jeff and his crew to get the perfect home for a family member and the entire team has done an amazing job of keeping in touch, answering questions and offering suggestions. Couldn't be more pleased.

Jeremy Morris

18:01 17 Aug 20

Mark Luciani is very knowledgeable. Keeps me updated throughout the process of purchasing a new home. Would recommend Factory Direct homes over the several others I had looked into in the area. This process seems that it can be very complicated, Mark is very good at explaining things going through the process step by step.

Deborah Kruse

17:49 15 Aug 20

Mark Luciani, our salesman, has worked long and hard on our behalf to help ensure that we get the house we want. He is great!

John Henslee

23:11 05 Aug 20

Claudette Reid

21:20 28 Mar 20

I have been working with Mark Luciani to order our home. He has worked very hard to get Our house ordered exactly how we needed it. He is excellent at communicating with us. He’s been doing this a long time and really cares about individual needs. I never have to wait long to hear back. Even if he doesn’t have an answer right away he will at least let me know he’s working on it. This has been a very positive experience.

Edward Graziani

02:14 18 Mar 20

Hello, we are architects and live in Northern California. Although we were able to design and build a custom cabin among the Redwood trees, due to exorbitant costs of new construction, we decided to purchase and bring three manufactured house units to our raw land in order to create a rustic "compound" of separate buildings; and using our design skills to modify/customize the units to our particular design aesthetic. At Factory Select Homes, we had the good fortune of meeting and working with Mark Luciani, one of Factory Select Homes' excellent customer service specialists. Mark is an expert: knowledgeable, helpful, calm and patient. He guided us to just the right housing units, ably helped us with total customizations, and practically "bent over backwards" to ensure that we were happy with our purchases. We are looking forward to our delivery dates, and we don't hesitate to recommend Mark to anyone in the market for a manufactured home. Ed G. and Tim L.

Alex Alvarez

04:41 10 Mar 20

Mark Luciani was very helpful and got me a great deal.

Linda Ness

23:57 09 Mar 20

Mark Luciani is a great asset to your company. One of the main reasons we chose Factory Select Homes was the personality of Marc. He is so easy to work with and such wonderful customer service to us. He is fun, cordial and outgoing.

David Adolphsen

21:16 08 Mar 20

Jeff Vaughn from Factory Select Homes is assisting me on a new home purchase. He has been great to work with; answering all my questions, sending pictures of lot models, being flexible on changes I am making and getting the final order done in a timely manner. I look forward to working with Jeff on shipping and final payment details when my house is completed at the factory.Kindly,David Adolphsen

Jonna Harris

15:53 07 Mar 20

Jeff Vaughn was my salesperson and was wonderful with his knowledge of models, design and choices. He was so great for meeting my needs and obtained pricing for model changes on the manufactured homes. Jeff is outstanding and really cares about his clients works closely with you plus keeps you updated on progress. 5 stars and more!

Eric Dawson

13:45 07 Mar 20

We are very pleased with our salesman's performance. He has gone way out of his way. Jeff Vaughn made things happen. Always got right back to us.A+

Steffan Wachholtz

22:28 06 Mar 20

My hat’s off to Jeff Vaughan and would highly recommend him as your sales agent for a factory made home. He works thru the many details to make your home investment become a reality. Thanks Jeff for your efforts. SW

David Fulmer Sr

21:37 26 Feb 20

Mary Metzger

18:00 17 Dec 19

Wonderful service. Great selection.

Megan Kochel

22:43 09 Sep 19

sandi young

00:38 10 Jul 19

Don Hunt Jr

03:18 24 May 19

Christine M. Allman

01:40 03 Apr 19

Justyn Hebrock-Podpora

14:30 29 Sep 18

Manufactured homes at factory pricing. Great staff. They will treat you right. Do you need financing? They offer home only loans through a variety of lenders. They will deliver your home to your job site and help with your setup bids and permits so you get exact bids. There is no markup on the setup like other stores. Have you seen the monthly specials? They save thousands!